Tequila Mockingbird FREQUENTLY ASKED QUESTIONS:
GOT A QUESTION? THE ANSWER SHOULD BE HERE:
How do I book a table or area?
All reservations are handled using the booking form on this website, and we cannot take bookings over the phone or via email.
What type of music do you play?
A mix of everything – the biggest tunes of the last 20 years, all the biggest party sing along tunes you know and love from House to Hip Hop with Indie anthems & old school bangers. Plus we take requests so just ask and we shall try our best to deliver!
What are your Happy Hours… and what’s on offer?
We have amazing happy hours, 7 days a week, from 5pm – 8pm.
The offers are as follows: All cocktails buy one get one free / £3 Bottles of beer / £3 Small house wines.
What COVID measures are in place in the venues?
Our venue COVID measures are in line with all current government restrictions. Therefore at present there is no social distancing within the venues, no increased measures such as large spaces between tables or screens, and full bar service is now in operation. We are now pleased to be able to allow dancing in all our venues again.
Our staff are not required to wear masks unless they personally choose to, and we do not expect our customers to wear masks either, unless their preference is to do so.
Customers are not required to present evidence of vaccination or a negative test prior to entry to the venue.
If you have concerns regarding transmission of COVID in a hospitality setting we advise you visit during off peak periods such as early evenings or mid-week nights where customer levels are lower, or refrain from visiting until you feel comfortable in a busy, vibrant party bar atmosphere.
Do you offer table service?
Currently, as a result of the easing of Government restrictions, we do not do full table service anymore, although during quiet periods our team my offer to grab you a drink and deliver it to your table, please do assume that all drinks should be purchased from the bar.
Lost property…. I left my stuff in your bar… do you have it?
Most likely! Please direct all lost property requests to firstname.lastname@example.org, letting us know what you lost, in which bar, and when you lost it!
Is there a dresscode?
Yes. We operate a smart casual dress code every day. However, on weekends please feel free to dress to the nines and wear that outfit you’ve been waiting to show off.
Please note, we do not accept sportswear, cross body sports bags, man bags, hats, and hoodies etc.
Is there an age restriction?
Yes, on Friday & Saturday evenings all our venues are over 21. Occasional exceptions may be made at our discretion, for example when a large group of over 21’s have a single guest with them who is under 21. Please email your venue of choice if you think this exemption may apply to your group.
Sunday – Thursday nights all venues welcome guests over the age of 18.
Do you have any jobs?
Yes! We are always hiring for all roles and at all skill levels. Please forward a CV & covering email to email@example.com and we will get back to you.
Are children allowed in the venues?
Unfortunately we cannot allow children in any of our venues.
Are dogs allowed in the venues?
Unfortunately we cannot allow dogs in any of our venues.
Do your outdoor areas have rain shelter?
We do have umbrellas in our Putney garden, and canvas sails on our Wimbledon terrace, however we cannot guarantee that guests will not get wet during periods of heavy rain.
Where can I send feedback about my visit?
If something didn’t go according to plan during your visit, and the experience wasn’t as expected please do not hesitate to let us know so we can improve our service!
Similarly, if you had a great time and feel that a team member needs some recognition for making your night special, we would love to hear about it so they can get the praise they deserve!
Email any comments or suggestions to firstname.lastname@example.org
What is your phone number?
We currently do not operate inbound phone lines in our venues due to the busy / loud environment.
Our central office lines are open 9am – 5pm Monday – Friday for all queries not answered above: 0208 543 0133
At all other times please send us an email, using the addresses listed on the contact us page.
We look forward to seeing you soon!